Privacy Policy

SingleFamilyManagement

Effective Date: February 05 2025

Last Updated: December 05, 2025

This Privacy Policy describes how Thisisjohnwilliams SFM LLC, doing business as SingleFamilyManagement (“we,” “us,” or “our”), collects, uses, and protects personal information through our website singlefamilymanagement.com, tenant and owner portals, and related services.

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Who We Are

  • Company Name: Thisisjohnwilliams SFM LLC
  • Brand: SingleFamilyManagement
  • Location: Cleveland, Ohio, United States
  • Website: https://singlefamilymanagement.com
  • Contact Email: john@singlefamilymanagement.com

2. Information We Collect

We collect personal information necessary to provide property management, tenant services, owner services, and related communications.

Information You May Provide

This may include, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Property address
  • Tenant or owner account details
  • Uploaded documents (leases, identification, housing-related documentation)
  • Maintenance requests, photos, or videos
  • Section 8 or housing program–related information
  • Email communications and correspondence

 

Payment Information

All rent payments, fees, and financial transactions are processed directly through Stripe.
We do not store or process payment card or banking information on our servers.
Stripe handles all payment data according to their own security and privacy standards.

3. How Information Is Collected

Information is collected through:

  • Tenant and owner portals
  • Email communications
  • Forms or submissions related to property management services
  • Uploaded files and maintenance requests
  • Account setup and ongoing service interactions

We do not collect data through cookies, tracking pixels, analytics tools, or advertising technologies.

4. How We Use Information

We use collected information to:

  • Manage rental properties and tenant relationships
  • Communicate with tenants, owners, vendors, and contractors
  • Process requests, maintenance issues, and documentation
  • Provide access to portals and account services
  • Comply with legal, regulatory, or housing program requirements
  • Improve operational efficiency and service delivery

We do not sell or rent personal information.

5. Information Sharing

We may share information only when necessary to:

  • Provide property management services
  • Work with service providers (such as Stripe for payments)
  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, users, properties, or operations

All third-party service providers are required to safeguard information and use it only for authorized purposes.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Maintain records required by law
  • Resolve disputes or enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

8. Geographic Scope

  • Tenants: United States only
  • Property owners / investors: United States and international

Our services are operated from the United States and governed by U.S. law.

9. Your Rights & Choices

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of certain data (subject to legal requirements)
  • Ask questions about how your data is used

Requests can be sent to: john@singlefamilymanagement.com

10. Children’s Privacy

Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

Email: john@singlefamilymanagement.com
Company: Thisisjohnwilliams SFM LLC
Location: Cleveland, Ohio, USA